At Birchall, we always strive to improve our customers’ experiences with us and try to raise standards of service within the tea industry wherever we can. We are absolutely delighted, therefore, to have won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional customer service and experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Feefo awarded us a Gold Trusted Service award after we received a rating of 4.9 out of 5.0 from almost 400 independent responses, collected since June 2020.
Daniel Graham, Birchall’s Managing Director said: “Our teas have won many awards over the years but this is the first accolade we’ve received for service and customer experience. We’re really excited and proud of our Feefo Gold Trusted Service award, especially as it’s based on the feedback of real customers, who are the most important judges of all. It recognises the work of our team to give all our customers the best possible experience and service, even during a year as tough as 2020. We’d like to say a big thank you to our very supportive ‘#CommuniTea’ of customers and we promise we will continue to do our best to earn more positive reviews in 2021 and beyond!”
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, to increase consumer confidence and enable businesses to make smarter business decisions.
To see all of our customers’ reviews and the independent feedback that earned us the coveted Gold Trusted Service Award, click here.