Terms & Conditions

Conditions of Use

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Imporient (U.K.) Limited’s relationship with you in relation to this website.

The term “Imporient (U.K.) Limited” or “us” or “we” refers to the owner of the website whose registered office is at 54 Willow Way, London, SE26 4QP. Our company registration number is 1177173 and VAT registration 206957252. The term “you” refers to the user or viewer of our website.

Delivery Information

Deliveries can be made to any international territory by courier, or within the, UK by Royal Mail. UK deliveries will be despatched within 5 working days from time the order was placed, applicable to orders placed before 12:00. Postage and Packing for all UK deliveries is charged at the following rates:

£4.50 for all orders up to £30
Free UK delivery on all orders over £30 – ONLY APPLY TO UK MAINLAND.

Please see the ‘Delivery Information’ page for full International courier prices and lead times.

Pre-Pay Policy

We offer a payment scheme that enables you to make a payment on account as advance payment for products you may purchase through our web site. In return, you get an additional reward credit to be used to pay for applicable products.

This system of payment on account and reward credit is referred to as “Pre-Pay”. We reserve the right to change that name, however these same Terms will still apply to it.

Pre-Pay credit and reward credit amounts are separately recorded. The total balance of credit is shown in ‘My Account’ which you can find when you are logged into your Account.

Note that Pre-Pay balances, including any reward credit, cannot be used with donations. Donations must be paid for with a bank card.

At the point of checkout, our system will check your balance of Pre-Pay and reward credit. Any qualifying products will be paid for by drawing down the Pre-Pay credit and reward credit balance; if that balance is insufficient for the purchase, you will need to pay the balance using one of the forms of payment accepted by us.

Any Pre-Pay payment is deemed to be a payment for qualifying products to be ordered from our web site only. Our responsibility and liability to you will be to provide applicable products to the value of your Pre-Pay balance. Cash balances will not be returned except in cases where the customer has received faulty products and requested a refund of the unused Pre-Pay cash balance held on their Birchall Account. No reward credit can be redeemed for cash.

If you do not place any orders for a six month period, we will send an email to the address in your Account details to remind you of your balance. This will be repeated at 12 months and 18 months. If a period of 24 months passes with no orders placed using your Pre-Pay balance, we will assume that your Account is no longer active and your Pre-Pay balance will expire.

Return Policy

Under the UK Distance Selling Regulatons, you have the legal right to cancel your order within fourteen working days upon receipt of the goods. However, in the interests of hygiene, we regret this does not apply to any opened packages of food items.

Under the Consumer Rights Act, once received, goods which are not of satisfactory quality or not as described, may be returned for a full refund or exchange. Simply return the items, in their original condition and packaging, within 30 days of purchase date.

Please return unsuitable goods via post to the following address:

Imporient (U.K.) Limited 54 Willow Way London SE26 4QP

The use of this website is also subject to the following terms of use:

We reserve the right, in our sole discretion, to refuse access to our website, terminate, accounts, remove or edit content or cancel orders at our discretion. We may refuse to process a transaction that we consider are for commercial or non-domestic purposes or subject to onward delivery by a third party. If we cancel an order, you will not be charged.

All special offers and promotions are valid while stocks last. Unless otherwise stated, promotional discounts will not affect standard delivery charges and options. Promotional codes cannot be applied to sale or discounted items.

The content of the pages of this website is for your general information and use. Apart from information regarding goods already purchased, it is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.